Conditions of Sale
TERMS AND CONDITIONS The sales process and the following terms and conditions are provided by Stock Must Go Ltd, a company registered in England and Wales: Company Number: 8692717 VAT Number: 173140925GB Registered Office: Unit 5Radius ParkFelthamUnited KingdomTW14 0NGDELIVERY AND COLLECTIONAll orders paid before 2pm are dispatched the same working day.Once your order has been placed you will receive up-to-date notifications of when your order will be collected, dispatched and delivered. All UK orders are dispatched via APC Overnight or Royal Mail. Saturday delivery and other priority delivery services are available at an additional cost. Deliveries to Northern Ireland and other overseas locations are delivered within 2-5 working days. Collection is currently not available. DAMAGED ITEMS IN TRANSIT During While we do everything we can to ensure that your order reaches you complete and as described, there are rare instances where the item can become damaged in transit. Should this be the case please notify us within 48 hours of receipt of your item. Our Customer Support Team is standing by to ensure this is resolved as quickly and efficiently as possible. The quickest way to reach us is via the eBay messaging platform. CONTACTING USWe love hearing from our customers and are happy to help you before, during or after your purchase from us. The best way to reach our team is through the eBay messaging system. You can send us a message by using the Questions and Answers section " at the bottom of this page and we'll respond to your query quickly. FEEDBACK Our business thrives on five star feedback from customers like you! Our goal is to bring you great products at a great price along with great service. When we For any reason you have not exceeded your expectations or are dissatisfied with any aspect of your purchase from us, before leaving any feedback or opening any cases, please contact us directly and we will do everything we can to help you. We can often find a solution without additional costs or expenditure of time for you as our customer. YOUR RIGHT TO CANCELLATION You have the right to cancel your order within 30 days of receiving payment. If you wish to cancel an order and return an item to us, please contact us via eBay. We will then provide you with shipping information and a refund , once the item is received back.The cost of returning items to us is the responsibility of the customer. YOUR 12-MONTH GUARANTEEAll items are covered by our 12-month guarantee (unless otherwise stated).The 12-month warranty period starts from the date of delivery.Should a fault develop with your item during this period, please contact us immediately connection.We will endeavor to diagnose and correct the fault without return, but if this is not possible you will be provided with return instructions.Once the item has been returned to us we will either repair, exchange or refund your item.The Return shipping costs are the responsibility of the customer if you are returning the items to us because of a "change of mind". If you are returning the item to us because it is faulty, the return shipping costs will be covered by us (within 30 days of receipt).Repaired items or exchange will be returned to the customer free of charge. Our warranty covers everything that would be covered by the product manufacturer rde, but not for failures caused by accident, neglect, abuse or normal wear and tear. This warranty does not apply to consumable parts of the item, such as the battery.VAT Margin SchemeSome of our products are sold under the VAT Margin Scheme.The Margin Scheme - All items sold under the Margin Scheme do not include a VAT component on the invoice, therefore may no VAT can be reclaimed. Whilst we endeavor to state in the product description which VAT regime the product falls under, if you have strict requirements for a VAT subject product before placing your order please contact us. OUR CONTROL We will not be liable or responsible for any non-performance or delay in the performance of our obligations under a contract caused by events beyond our reasonable control or our compliance with any applicable law or regulation.
