Hello Aparecida, how are you? Welcome to the Microsoft community! My name is Ricardo Guerlandi, I'm an independent consultant, I'm here to help you in the best possible way. I understand that the TouchPad has problems after updating the system. Procedures have been performed without success. To solve this problem, I recommend you to follow the guidelines below. Important: at the end of each method, check if the problem has been solved .If it persists, go to the next. Method 1If you have one or more antivirus programs installed, I recommend uninstalling them from the Control Panel Programs and Features icon, or temporarily disabling them from the antivirus settings themselves. Note: Many antivirus programs have their own removal tool. See for more information on the website of the installed software.Your system will not be unprotected because Windows has its own security system, which activates it automatically as soon as the computer restarts.Method 2SFC, DISM and CHKDSK. Use Windows tool to fix disks, files and images1.Press Ctrl+Shift+ESC, click File;2.Click Run new task;3.Check the option Create this task with administrative privileges;4 .In the open box, type cmd and then click OK;5.Run the following commands line by line followed by Enter:sfc /scannowdism /online /cleanup-image /CheckHealthdism /online /cleanup-image /restorehealthchkdsk / f /r /bTo schedule a disk check, confirm with the S key and press Enter and restart the device.Method 3Create a new user account and check the behavior.1.Press Windows keys + R;2.Type control userpasswords2 and press ok;3.Click Add option;4.Select Don't sign in to a Microsoft account option;5.Choose a name and password for this profile and then go to de n next steps; 6. After the new profile is created, return to the User Accounts screen, click on your user and then click Properties. Select the Group Membership tab; 7. Mark the profile as Administrator and click Ok ;8.Sign in with the new account. If the problem is solved, copy the files from the old account and paste them into the new account (Go to File Explorer > This Computer > C: > Users > user folder). After migrating your data, delete your previous user: As Windows, press +R keys, type netplwiz and click OK.Select your previous user and click Remove.Method 4Restore PC1.Press Windows+ I to open the settings window;2.Select Update and Security;3.Select Recovery;4.Under PC Recovery, click Start Now. Method 5 Follow the steps below to undo the last update. Before proceeding, the user is always advised to back up their most important files to avoid further inconveniences.Although the tool we are going to use promises that personal data will remain intact, it is difficult to guarantee it with certainty.1 .Press "Win + I" keys to access the "Settings" screen and go to "Update & Security";2.Go to the "Recovery" tab and under "Revert to the previous version of Windows 10" click click Start Now.Check the option to uninstall the update and click Next;4.Windows will now give you the option to check for a new update, click No thanks; 5.Now you will be prompted that some new apps may be lost, click Next and in the next message click Next again; 6.Finally, click Go Back to Previous Version g have completed, the computer will restart and it may take a while to reach Windows.Before following all these steps, it is recommended that you create a backup copy of the important files that you have been working on after the update.Follow Also see the guidelines in the official tutorial below: How to temporarily prevent an update from reinstalling Windows Update on Windows 10
https://support.microsoft.com/en-us/help/318392...
Method 6If the error persists, perform an in-place upgrade using the guidelines in the following article:
https://answers.microsoft.com/en-us/windows/for...
Inplace upgrade video -
http://aka.ms/W10InplaceUpgradePT
I'm waiting for news. If these procedures helped you in any way, please click "I solved my problem" and also tick it as an answer so that you can help others. We are always there for you!
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