@adriana_dauria
Locate your battery in the maintenance/service manual for your computer.
Open minded
Maintenance and Service Manual
Part number(s) and replacement procedure -
page 37
Description Spare part number
4-cell, 68Wh Li-Ion battery pack L32654-005
Lithium-ion battery, 3-cell, 41Wh L11119-855
Learn more, including trial and purchase options
things that are the battery
All
Batteries die, some do so quietly and some pump up first and then fail.
==============================================
"Fater" battery / bloated battery / swollen battery
– Sealed / internal battery
A swollen battery could be hiding OR there could be signs that the battery has been inflated. For example, the notebook sleeve is warped, the touchpad has stopped working, "strange" bulges near the keyboard.
When
If the battery becomes swollen or bloated, the battery must be removed from the computer and replaced. There are no other cures, tests, or useful options.
HP Commercial and Consumer Notebook PCs - Swelling or deformation of the notebook battery
==============================================
Warranty Check - Contact HP
If the battery fails (or has failed) and the computer is within the warranty period, contact HP Technical Support.
Contact information for "Everywhere" - HP Technical Support
Open >
Global HP support
Select your region and follow the instructions
Where to find additional information about your device
Check your computer's
Website Support
for important notices and bulletins
Category "
Bulletins and Notices
" (wording may vary)
warranty check
Warranty check - single or multiple devices
NOTE: The online database results do not affect the actual contract.
==============================================
Running unit tests - Here's how
TKB article contributed by HP
Wes_notebooks
Clear and easy-to-understand instructions on how to run unit tests
Testing for hardware errors
TKB article contributed by HP Expert
Eric
What is wrong with the battery installed in my computer?
Battery report and other solutions
Is your notebook plugged in and not charging?
and
video help
How to create a detailed laptop battery report
==============================================
Replacement and Purchase Options
HP document:
HP Notebook PCs - How to Purchase a Replacement Battery
Find your product
See:
HP Notebook PCs - How Do I Find My Model or Product Number?
Finding parts and replacement procedures
Open minded
Support Home
>> Enter the full model name
When the website opens, select Category
instructions
Find and open the
maintenance and service
Instructions for your computer (document name varies)
Search for "
battery
” to find parts and replacements >> read the chapter about
exchange procedure
REMARKS
The exact name of the service document varies, although the word "service" or "maintenance" is usually included in the name.
The "Service Guide" and the "User Guide" are not the same documents.
Part numbers and replacement procedures are listed in the component replacement section (wording varies)
-------------------------------------------------- ---------------------------------
HP How To Videos Collection - Battery
HP Video Gallery
Use categories and/or type your query in the search bar to narrow your search.
examples,
choose categorie
computers and mobile devices
>
battery and power supply
or
choose categorie
computers and mobile devices
>
Parts replacement and upgrades
Search for
Replace battery
or
Replace battery x360
Choose your video and watch it
-------------------------------------------------- ---------------------------------
Browse/search for parts at PartSurfer/HP Parts Store
Reference:
HP Notebook PCs - Order HP Certified Parts
part surfer
may be able to tell you exactly what parts came with your device.
Open minded
part surfer
choose yours
country
Enter the device
product number
, serial number or part number in
Fast Search
Crate
A NOTICE
: To see
system specific list
, replace the product number with your device
serial number
Items accompanied by a small box in the Add to Cart column are available for purchase
Parts marked "n/a" are not available from HP.
Parts marked as available for purchase may be available from:
HP parts shop
OR
If HP does not provide the part for retail purchase,
Use your search engine to find a compatible replacement from your favorite online store.
==============================================
Unit Home Page - References and Resources -
Learn more about your device - solve problems
NOTE: The content depends on the device type and operating system.
Categories: Alerts, Warranty Check, HP Drivers/Software and BIOS, How To Videos, Bulletins/Notices, How To Documents, Troubleshooting, User Guides/Manuals, Service & Maintenance Guide (Replacement Parts & Procedures), Product Information (Specifications), More
When the website support page opens, select (if available) a
category
>
theme
>
subtopic
HP Pavilion 15-cs0000 Laptop PC
Thank you for participating in our
HP community.
We are a community volunteer dedicated to helping
hp
technology
click
thumbs up
to say thank you for the help.
If the answer helped solve your problem, click
"
Accept as solution"
.
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